SAKS creates enriching customer experiences for your brand that combines best in class CX technologies and Artificial Intelligence with seasoned and experienced professionals trained to provide empowered, efficient and effortless resolutions to customer requests

MULTIPLE CHANNELS SINGLE CONVERSATION CHAIN

With accountability as one of the core values at SAKS Business process outsourcing center, we conduct regular training sessions for our contact center agents because it is our constant endeavor to create an excellent impression on behalf of our clients.


DEDICATED CX TEAM / TRAINED CX TEAM

Our call center outsourcing branch hires experienced customer management executives and technical executives on our team, thus keeping a healthy mix of trained professionals at our disposal.


EFFICIENT INTERACTIONS

The Contact Center team is lead by a veteran who has spent more than 10 years in customer service management. You can also scroll down and take a gander at the scope of services provided by us.

Diligently crafted and well conceived CX-related initiatives can satiate the needs of customers which in turn drives brand loyalty

Superior customer experiences supported by processes and systems facilitate superior revenue growth

Happy customers often share their experiences on social media spreading goodwill and generating positive feedback about their interactions with your brand

Superior customer experiences are a key differentiator in any competitive marketplace. It provides a distinct competitive advantage, one that oftentimes overrides other objections like price and even quality.

Contact Center Services

SAKS caters to clients in six languages, the customer service outsourcing at SAKS can effectively cater to customers of a large corporate, whether local or global.

The Contact Center which is located in Sri Lanka functions for 24 hours throughout the day. Servicing a diverse suite of contact center services from Telecom, Insurance, Banking to International Logistics

With accountability as one of the core values at SAKS, we conduct regular training sessions for our contact center agents. They maintain a neutral accent and are available to work for any geography, around the clock and have the capability and experience to understand most foreign accents.

Scope Of Services

Triligual (English, Sinhalese & Tamil)

Product Inquiries

Upselling / Cross-selling


2nd Largest Telco In Sri Lanka



Medical Inquiries

Product Inquiries

Insurance Inquiries

Triligual (English, Sinhalese & Tamil)

Banking Inquiries

Product Inquiries

Credit Card Inquiries

Triligual (English, Sinhalese & Tamil)

Multilingual (English, French, German & Chinese)

Product Inquiries





AI Driven Customer Experience

In partnership with ANZYZ, SAKS creates leading edge customer service chat bots, built on unique and ground breaking technology. Utilising CCL (Corpus Cube Linguistics), the system is able to teach itself the nuances of any language. This property strengthens its contextual understanding, allowing it to create rich customer interactions.

MEET

The Crew

Sehan Pathirana

Manager CX/Call Center

Sehan is an inspired CX executive with over a decade of expertise providing compelling and engaging customer experiences to clients from a variety of different industries and geographies. His strategic and tactical insights on how best to provide a successful and profitable customer experience by leveraging different technologies remains one of his core competitive strengths.

Talent Management

Our Contact Center agents are well trained and maintain a neutral accent. They are available to work for any geography, around the clock and have the capability and experience to understand most foreign accents.
SAKS maintains high service standards for all hires. We headhunt for talent, screen them prior to indepth discussions which helps us identify the best talent for the job.
The staff undergo a comprehensive induction and the training that helps them to understand the SAKS culture and work ethics.